Shipping & Delivery

Here is what to expect after placing your order: preparation, shipping options, delivery estimates, and tracking support.

1. Order Processing

Orders are normally processed within 1–2 business days after payment is confirmed. Processing includes preparing, checking, and packing your items. Shipping transit time begins after your order is dispatched and is additional to processing time.

Business days are Monday through Friday, excluding applicable public holidays. Orders placed on weekends or holidays enter processing on the next business day. If we expect processing to take longer than the stated window, we will contact you with an update and available options.

2. Shipping Rates & Transit Times

All shipping rates below are in US dollars (USD). Transit times are estimates after dispatch.

United States & Canada

Other Eligible Destinations

Shipping availability depends on the destination and delivery address. Available methods and charges are displayed at checkout before payment. If checkout shows a rate or delivery estimate that differs from this page, please contact us for clarification before placing your order.

3. Free Shipping Eligibility

Free shipping applies to standard shipping only on qualifying orders of US$78 or more. Eligibility is confirmed at checkout once your shipping address and any discounts have been applied. Expedited shipping remains a paid option, including on orders that qualify for free standard shipping.

4. Order Tracking

Once your order is dispatched, we will send a shipping confirmation email with tracking details. Tracking may take time to show the carrier's first scan after the shipping label is created. Please check your spam or junk folder if you cannot find the email.

If your tracking link is missing, does not work, or stops updating, email service@wilteer.com with your order number so we can investigate.

5. Delivery Addresses & Order Changes

Please enter a complete and accurate shipping address, including any apartment or unit number. If you notice an error, contact us as soon as possible. We will check whether a change is still possible; changes cannot be guaranteed once an order has entered fulfillment or been dispatched.

If an order is returned because of an incomplete address, a failed delivery, or an unclaimed parcel, contact us to arrange a resolution. Any applicable reshipping charge will be explained before you agree to reshipment.

6. Delays, Missing Parcels & Damage

Carrier disruptions, severe weather, customs checks, holidays, and peak demand can affect delivery estimates. If your order has not arrived within its estimated delivery window, contact us so we can check its status and help resolve the issue.

• Marked delivered but missing: Check your delivery location, household members, reception desk, or local carrier. If the parcel remains missing, contact us so we can help investigate.
• Damaged, incorrect, or incomplete delivery: Contact us promptly with your order number and photos of the items, packaging, and shipping label, where available, so we can assess the issue and arrange an appropriate resolution.

7. Customs, Duties & Taxes

Cross-border shipments may be subject to customs inspection and destination-specific import duties or taxes. Any such charges collected by us will be shown at checkout. If local authorities or the carrier require additional import charges that were not collected at checkout, those charges may be payable by the recipient under local rules. Customs clearance can add time to delivery.

If you are unsure whether additional import charges apply to your destination, please contact us before ordering.