For change-of-mind returns, items should be unworn, unwashed and in their original condition, with tags where supplied.
Damaged, faulty or incorrect item? Email your order number and a description of the issue; photos help where available. Your statutory rights remain unaffected.
Refunds: approved refunds go to the original payment method. Bank posting times vary.
Exchanges: contact us to check available size or color options. Exchanges are subject to availability.
Contact us before sending a return:
service@surprisejoys.com
See our Return Policy for full eligibility, shipping-cost and refund terms.
For change-of-mind returns, items should be unworn, unwashed and in their original condition, with tags where supplied.
Damaged, faulty or incorrect item? Email your order number and a description of the issue; photos help where available. Your statutory rights remain unaffected.
Refunds: approved refunds go to the original payment method. Bank posting times vary.
Exchanges: contact us to check available size or color options. Exchanges are subject to availability.
Contact us before sending a return:
service@surprisejoys.com
See our Return Policy for full eligibility, shipping-cost and refund terms.
